Shipping Policy

Digital Goods

Shipment processing time

All orders are processed immediately and delivered to you as a personalized and trackable download link via email within minutes of your transaction.

Shipping rates & delivery estimates

There are no shipping charges for digital goods.

Customs, Duties, and Taxes

Den is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

International Shipping Policy

Den digital goods are available globally, but our plans are currently only in the English/Imperial sysyem of measurement.

Physical Goods

Shipment processing time

All orders are processed within 2-3 business days. Orders are not shipped or delivered on weekends or holidays. If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.

Shipping rates & delivery estimates

Shipping charges for your order will be calculated and displayed at checkout. Delivery delays can occasionally occur.

Shipment Areas

Den ships to addresses within the U.S. and U.S. Territories.

Shipment confirmation & Order tracking

You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.

Damages

Den is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim.

Please save all packaging materials and damaged goods before filing a claim.

International Shipping Policy

We currently do not ship physical goods outside the U.S.